Podcast
What We Do
Order to Cash & Customer Experience Challenges - We Love It!!
Order to Cash & Customer Experience Challenges - We Love It!!
Order to Cash & Customer Experience Challenges - We Love It!!
Your Order Management & Customer Experience challenges are critically important to our business. We know you are focused on growth, profitability and customer excellence. We're prepared to help you at any level, from impartial advice to practical consulting & implementation, to help you make the most of every improvement opportunity.
What We Do
Order to Cash & Customer Experience Challenges - We Love It!!
Order to Cash & Customer Experience Challenges - We Love It!!
Whether you're just starting out or looking to overhaul your operations, we've got you covered. We evaluate & analyze your people, processes, technology and governance. Our mission is to help you improve the operational efficiency & effectiveness of your organization while improving your customers' experience. Our promise is that we'll be there, as questions or issues arise, every step of the way.
Our Expertise
Order to Cash & Customer Experience Challenges - We Love It!!
Our Expertise
Christine Pfefferle has over 35 years experience running Customer Service and Order Management organizations globally. She has also worked in Big 4 Consulting running service lines that specialize in Order Management & Customer Service areas. Let her experience help with your business challenges.
Subscribe
Sign up to hear from us.
About Christine
Christine Pfefferle, Principal
Before starting her consulting practice, Christine was the VP of Global Order Management for Genpact, a major consulting firm leading the Order Management and Customer Experience service line. She has led teams in Customer Experience and end to end Supply Chain functions. She has worked for large retail companies, high tech, telecommunications and manufacturing companies. She has established global organizations in Order Management and Customer Service including Call Centers, Customer Service Centers and Customer Experience teams, She has outsourced and off shored supply chain functions.
Christine has been instrumental in driving multiple transformation initiatives in the Order Management, Supply Chain & Customer Experience domains to drive growth, improve operational performance, standardize & consolidate processes, improve productivity and increase customer satisfaction for major Fortune 500 companies.
She has a strong operational background and has helped companies operationalize best practices and tools across a multitude of clients.
About Redstone Consulting, Inc.
Our Experience
After 35+ years in the industry, we decided to alter direction. Now, we share our passion by helping others. Our Order Management & Customer Experience Analyses are designed to empower your team and outfit them with new processes, metrics and tools they need to succeed in today's challenging supply chain environment. Talk to us today about how we can support your growth, improve your order management efficiency & effectiveness, as well as improve your customer's experience - all enabling a solid track to success and profit.
Our Approach
Our service includes a comprehensive consult to help identify gaps and opportunities - looking at pain points along full end to end processes. We create a comprehensive transformation plan that includes a project plan with timelines and milestones for change, a full metrics analysis, and a guideline for implementing changes in your organization. Our "a la carte" consulting services ensure you don't get bogged down with activities that are not relevant to your key objectives! That’s how we ensure your success.
Why Us?
Business metrics are key—that’s why when it comes to client selection, we’re choosy. We want to give each of you the time and guidance you deserve. Whether you’re seeking a simple review of your metrics or looking for an end to end evaluation of your order management performance and customer service potential, we can service client requirements of any size or depth. Together we’ll create and refine your plan for success. We didn’t get there alone. And neither will you.
Measuring Order Management Performance
Photo Gallery
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.